How can I monitor the activity in my community?

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5 Comments

  • Brett Bowser
    Zendesk Community Team

    Hey Patrick,

    The article you've linked I would say is more for reporting on how the Community portion of your Help Center is doing. Whereas this article discusses setting up email notifications so you can see when new posts/comments are generated.

    Hope this clears up any confusion!

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  • Kristin Bouveng

    Is it possible to set up new post/comment alerts to slack?

    The solutions you have seem very convoluted. 

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  • Jean-Charles Pascale
    Zendesk Customer Advocate

    Hi Kristin,

    There is no native way to send a new/comments to Slack.
    One of the workarounds for this implementation would be to follow all your topics and posts with an external email address, and use the emails received to this address to trigger an API call to your Slack webhook to create a new alert in Slack.

    Another way is to have an API call periodically hit the Posts API and Post Comments API to check for new posts/comments, and if there is, hit your Slack Webhook to create a Slack post/alert.

    I hope this helps.

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  • Kristin Bouveng

    Hi JC,

    That makes sense, I'll take a look into that.

    It would definitely be a big bonus to productise some form of post/topic management area to help moderators and admins stay on top of posts & replies!

    Thanks

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