We’re excited to kick off a couple early access programs for some new side conversations functionality. If you’re currently a Collaboration add-on subscriber using side conversations, you’re welcome to join both of them.
With this new editor, your agents will be able to introduce formatted text to their side conversation messages, which is helpful for getting ideas across or making information more readable and understandable.
Side Conversations API
The side conversations API enables conversations to be created and managed programmatically, which will, hopefully, unlock some interesting use cases for your teams’ workflows. The API provides most of the functionality available in the UI and also introduces an incremental export endpoint that provides all of your side conversation data for archiving or analysis.