Is it possible to report on tickets marked as spam?

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2 Comments

  • Heather Rommel
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    As a note, I have found on many Zendesk accounts that they don't wish to use the built in Zendesk spam functionality.

    Instead, we've created a macro for Set As Spam which automatically adds Spam to our custom Category field and updates the ticket to route it to a separate queue. Once a week or once a month, this queue is swept to ensure no tickets were miscategorized because, well, humans.

    This works well for us, especially on accounts where deleting tickets isn't an option (i.e. regulated companies) and allows us to report on it as needed.

    Just my $0.02!

     

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  • Brett - Community Manager
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    Thanks for sharing Heather :)

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