Preparing for the new Web Widget experience

Have more questions? Submit a request


  • Lauren Deutsch

    Will you be providing us new embed codes to use on our websites come August 12th?

  • Devan La Spisa



    So to confirm are you referring to something similar to the drop-down toggle located in your navbar or another integration all together? Also, would you be able to provide some screenshots to help us understand what you are trying to accomplish?

  • Curtis Bateson


    I was reviewing the steps here and it seems like there might be an issue in the To remove the Chat snippet from your website code section.

    The code snippet that is shown at the bottom of step 1 appears to be the Web Widget snippet, instead of the Chat snippet. I believe that the chat snippet (that you would want to remove) should look more like this:

    <!--Start of Zendesk Chat Script-->
    <script type="text/javascript">
    window.$zopim||(function(d,s){var z=$zopim=function(c){z._.push(c)},$=z.s=
    $.src="";z.t=+new Date;$.
    <!--End of Zendesk Chat Script-->

    Let me know if I'm missing something, but I think this is an error that could cause some confusion.


  • Aimee Spanier

    Hi, Curtis. I double-checked, and the included snippet is correct for most users impacted by the change in August, but we did leave out some folks who may have older snippets that look different (like the one you included). I've updated the text to hopefully clarify things.

    Thanks for pointing it out!

  • Aimee Spanier

    Hi, Lauren. The section Updating your website implementation covers the steps required to get Chat enabled in your Web Widget. This article is directed at customers who already have the Web Widget running on their websites. If you don't have the Web Widget on your website yet, you can check out Adding the widget to your website for info.


Please sign in to leave a comment.

Powered by Zendesk