How to set the ticket priority based on a word or sentence [Video]

For other questions about the ticket priority field, see the articles below.

• How to set the ticket priority to normal when a ticket is created [Video]
• Can I change the priority value back to no priority?
• How to set the ticket priority based on the support email address [Video]
• Can I automatically set priority on tickets for my SLA targets?
• Can I edit the priority field?