IVR greeting repeats multiple times

Issue Symptoms

The Zendesk Talk IVR greeting repeats multiple times (over three times) 

Resolution Steps

By default, if no keypress is detected within the IVR menu, the IVR greeting plays three times.

If the greeting repeats more than three times, ensure that the greeting located within Edit route section under IVR > IVR menus > Menu levels > Active Routes is not set as the same one listed within the menu levels Greeting.

One useful case in which you would use the Active Routes (Greeting) is to provide an optional greeting that is played before taking action on the call (for example, a disclaimer).

If you want to understand more about how Talk greetings work, see the article: In what order do Talk greetings play?

For more information about routing incoming calls with IVR, see the article: Routing incoming calls with IVR (Talk Professional and Enterprise).