Time filter isn't working when I choose a time frame

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  • Samuel Finlay

    So as a general rule of thumb, how do I gauge whether or not I need to exclude time filters on different datasets within the dashboard that I build?

  • Eric G. Gao
    Zendesk team member

    Hi Sam,

    Great question - it will depend on which attribute(s) you have already selected for your time filter (see this article section). For example, let's say you have 2 queries on a dashboard and selected Attribute #1 and #2 in your time filter. If you only want Attribute #1 to apply to the first query and Attribute #2 to apply to the second query, you would exclude Attribute #2 from the first one and Attribute #1 from the second.

    In other words, you won't need to exclude other attributes from either queries because those attributes were not selected on the time filter. For more information on our best practices for using dashboard filters, check out this article.




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