Time filter isn't working when I choose a time frame

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7 Comments

  • Samuel Finlay

    So as a general rule of thumb, how do I gauge whether or not I need to exclude time filters on different datasets within the dashboard that I build?

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  • Eric G. Gao
    Zendesk team member

    Hi Sam,

    Great question - it will depend on which attribute(s) you have already selected for your time filter (see this article section). For example, let's say you have 2 queries on a dashboard and selected Attribute #1 and #2 in your time filter. If you only want Attribute #1 to apply to the first query and Attribute #2 to apply to the second query, you would exclude Attribute #2 from the first one and Attribute #1 from the second.

    In other words, you won't need to exclude other attributes from either queries because those attributes were not selected on the time filter. For more information on our best practices for using dashboard filters, check out this article.

    Thanks,

    Eric

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  • Lauren Ward

    Hi Eric G. Gao and team, I have a different issue with the Time Filter. I'm editing a dashboard, I update the time filter from 30 days in the past to 4 weeks in the past, and publish. The dashboard always reverts to my previous 30 days setup. Any tips on how to address this? Apologies if this is covered elsewhere, I can't find another article that covers time filter not saving.

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  • Hillary Latham
    Community Moderator

    Lauren Ward - check out bookmarks.  You can't save a default filter on a dashboard directly.  https://support.zendesk.com/hc/en-us/articles/1260803013110

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  • Lauren Ward

    Hillary Latham bookmarks did the trick; thank you very much!

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  • Angelino

    Hello, 

    Hope you can help me. Is there a way to change the default time filter from the "past 30 days" to "this month". I've been trying to set this up but it keeps on going back to the default date filter which is "past 30 days". 

    Hoping to hear from you soon!

     

     

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  • Hillary Latham
    Community Moderator

    Angelino - see my previous comment above.  You cannot save a default for a dashboard.  The default will be whatever is built in the query as saved.  You can use bookmarks to quickly change filters.

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