How do I prevent email notifications from being sent out on SMS tickets?

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2 Comments

  • Ana

    Hi guys big tip here:

    You need to add the same tag,  "sms_ticket"  TO THE ORIGINAL TICKET where you sent the text.. it's the only way they won't get a notification of the original ticket. 

    THE INSTRUCTIONS ABOVE ONLY ADD THE TAG ONCE THE USER REPLIES!!

     

    0
  • Sara Vahidinov

    Hi,

    Can't we just have one trigger with this condition:

    • Meets ALL of the following conditions
      • Channel | is not | Text
    0

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