How do I display multi-select field values as bullet points?

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4 Comments

  • Scott Patterson
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    Trying to get this working, but it seems to be failing on the placeholder. Even just putting the placeholder into an internal note on a ticket to test (like: {{ticket.ticket_field_option_title_360000224116}}) just displays blank, despite the milti-select field having values.

     

    Is this the correct placeholder for a multi-select field? 

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  • Brett - Community Manager
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    Hey Scott,

    I did some testing on my end and it looks like it's working for me:

    {{ticket.ticket_field_option_title_515416}}

    Can you confirm you're using the correct ID for your ticket field?

    I test by pasting manually into the comment as well as used a macro to apply the placeholder and both work.

    Let me know!

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  • Scott Patterson
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    Hey Brett,

    Edit: Apologies I had a mistake in my tests. This works flawlessly, thanks for your article!

    Thanks,

    -SP

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  • Brett - Community Manager
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    Hey Scott,

    Thanks for the additional information and screenshots :)

    As far as I can tell, everything is set up correctly on your end. I'm going to create a ticket on your behalf so our Customer Advocacy team can look into this for you.

    This could possibly be a bug so they'll be able to assist further.

    Cheers!

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