How can I send emails to a customer only after they have created a certain number of tickets?

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4 Comments

  • Virgil Munteanu

    Just wanted to thank you, Brett, for creating an article for this based on our discussion. Hopefully a lot of people will get the help they need from this.

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  • Brett Bowser
    Zendesk Community Team

    Happy to get this created Virgil! It's great to see all the different workflows users come up with to make the product work best for them.

    Thanks again for asking this awesome question :)

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  • Lance Le Roux

    Brett Bowser
    I like this idea.
    I would like to take it a step further.
    How can I set up the trigger to notify me if the customer has requested a chat more than 3 times in a day?

    For me, this is a great indication that they are having an issue and need more senor assistance

    Thanks

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  • Brett Bowser
    Zendesk Community Team

    Hey Lance,

    Are these chat conversations generating tickets in your Support account? If so, by adding the Channel>is>Chat condition to your trigger should do the trick.

    Let me know if that's not what you're looking for!

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