As announced in the Future of reporting for Zendesk products, Explore is the new Zendesk analytics software. Most customers using our legacy Insights reporting software can start using Explore now. You can activate Explore if you see it in the Zendesk product tray. If you don't see Explore, contact your account manager.
In the future, we'll be discontinuing Insights. Don't worry, we'll give you plenty of notice before this happens. In the meantime, consider moving to Explore early. You can run Insights and Explore in parallel.
To get started, choose one of the following paths based on how you used Insights.
In Insights, I used only pre-built reports
- Set up Explore
- Start learning Explore
- Compare Insights to Explore
- Find the Explore pre-built dashboards
- Start removing Insights
In Insights, I used pre-built reports and custom reports
- Set up Explore
- Start learning Explore
- Compare Insights to Explore
- Find the Explore pre-built dashboards
- Decide which Insights reports you need
- Recreate and share reports in Explore
- Start removing Insights
If you have never used Insights and want to learn about Explore, see Getting started with Zendesk Explore.
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