When I buy a Zendesk app that has a price per agent/month, how many agents will I be charged for? 

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2 Comments

  • Muhammad Nouman

    But can you please let me know if I buy it yearly for 8 agents and then I removed some what will be my benefits for decrease and increase agents or can I increase agents in yearly package. 

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  • Brett Bowser
    Zendesk Community Team

    Hey Mahammad,

    You can increase your agent count in a yearly package and you'll just need to pay the difference. However, if you choose to decrease your agent count mid billing cycle, you'll need to wait until the next billing cycle for those changes to take effect.

    I hope this clears up any confusion!

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