How do I upgrade the Tag Locker app from version 1 to version 2?
Download the V2 tag locker app from the Zendesk Marketplace. We created an app for Tag Locker V2 as there are significant changes to the interface that can't be done in the previous version.
Keeping the v1 app running while also running the v2 version will prevent the v2 version from working. However, you can deactivate the v1 version and still view the settings. Copy tags from your v1 fields to the v2 app field settings. Once you are ready, uninstall the v1 version.
For more information, see the following resources: