20:51 UTC | 13:51 PT
We've confirmed that the errors when accessing Zendesk Chat are resolved. If you continue to experience issues, please let us know.
20:38 UTC | 13:38 PT
We've received reports of users in the LATAM region receiving server errors when trying to connect to Zendesk Chat from 19:00-19:40 UTC. We're continuing to investigate and apologize for the inconvenience.
On August 26 from 19:00 UTC to 19:40 UTC, Chat agents based out of LATAM were unable to login to the chat product. This was the result of partial network drops between Brazil and our EMEA data center. The issue self healed by itself.
- Improve regional monitoring and health checks
- Work with provider to confirm network blips.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.