When I access Zendesk Explore I get the error message below:
It looks like you don't have permission to access Explore. Contact your Zendesk Administrator for details.
You see this message if Explore is not enabled in your user profile (or your role if you are on Enterprise).
Explore access is disabled by default, even if you are an administrator or the account owner. If your Zendesk Support role is agent, reach out to your Support administrator to enable Explore. If you are an administrator, see the article: Giving Agents access to Explore.
If you can access Explore but there are no dashboards available, see the article: Why aren't there any dashboards available in Zendesk Explore?