When I access Explore I get the following message: It looks like you don't have permission to access Explore. Contact your Zendesk Administrator for details. Why can't I access Explore?
You will see this message if Explore is not enabled in your user profile. Explore access is disabled by default, even if you are an administrator or the account owner. If your Zendesk Support role is agent, reach out to your Support administrator to enable Explore. If you are an administrator, you can update your Explore user permissions.
If Explore is enabled in your profile, you should see the slider next to Explore indicating that access has been granted: