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5 Comments

  • Andrei Kamarouski
    Community Moderator

    Hi Rob Stack,

    I hope my community post The ultimate checklist to optimize your Zendesk might be useful in this context too :) 

    1
  • Rob Stack
    Zendesk Documentation Team

    Hi Andrei Kamarouski thanks for bringing this to my attention. I hadn't seen it yet. That's a great post :-)

    0
  • Andrei Kamarouski
    Community Moderator

    Thank you, Rob Stack! I much appreciate your positive feedback. :-) 

    0
  • Lengow Academy

    Hi Rob Stack,

    Thank you for this article!
    I thought I've read an article about how to easily onboard new agents on Zendesk providing them the possibility to get to know Zendesk interface and work on common request, in a secured environnement where answer can't be sent to clients. The option offered to kind of duplicate request and made them reviewed by a team member.
    Is it something available in Zendesk?
    Thank you for your help!
    Kind regards,

    Clothilde

    0
  • Rob Stack
    Zendesk Documentation Team

    Hi Lengow Academy, I'm glad you liked the article!

    Thanks for the question. One option you have is to create a sandbox which is a test environment. This can give your agents a chance to practice and learn the interface without contacting you clients. See this article for more details:

    Testing changes in your Standard sandbox

    0

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