Getting Started with Gather for your community

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  • Sally Anne Dishong

    I have a couple of questions about the Community feature. We've had Zendesk Help Center (Guide) for many years and have not activated the Community feature. We have several brands on our instance with different Help Centers. Questions:

    1. I'm in the process of testing a new theme using Copenhagen and viewing it in preview mode with the Community feature not activated. I'm previewing it as an end-user and I'm still seeing the Community links in the theme. Why is that? I understood that the Community would not be shown to end-users if it is not activated (never has been).
    2. If we decide in the future to activate a Community for one of our brand Help Centers, but not the others, is that possible? I don't see a way to activate the Community by brand.


  • Kasper Sørensen
    Zendesk Product Manager

    Hi Sally Anne Dishong,

    1. I think this is on purpose, to let you work on community appearance without actually enabling it.

    2. The community is enabled/disabled per brand. In the top of the screen you select which brand you're currently doing settings for:

  • Sally Anne Dishong

    Thank you for your quick response, Kasper! I did manage to find the brand setting for activating community.

  • Stefan Jonsson

    Currently, we allow all signed-in users to access the Help Center. Mainly so they can see their open support tickets and create new ones. 

    We're thinking about enabling the Gather/Community feature as well, but I would like to limit it to only a subset/segment of our customers. 

    In the page hc/admin/general_settings there's a setting called "limit to user segment" that limits the entire help center to a user segment of my choice. 

    I would like to have the same option for the Community. Is that possible in any way?

    The option described by Kasper Sørensen above does not restrict access to the Community, only to the topics in the Community. So with that solution, anyone could access the Community but would be limited in what they see. That's not what I want. 

  • JJ
    Zendesk Customer Advocate

    Hello Stefan Jonsson,

    Please note that this is unfortunately not possible.

    We can only restrict the topics, but not the whole Community.

    For more info:

    Applying user segments to restrict viewing access to community content



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