- [Dashboard] Fixed an issue where agent dashboard apps couldn't load due to lack of agent location information
- An improvement was made to the performance of querying article votes.
(Support) indicates the app is available for Zendesk Chat.
(Chat) indicates the app is available for Zendesk Support.
- Netomi Virtual Agent (Support)
- Netomi Virtual Agent helps you resolve your customer service tickets faster. It instantaneously deciphers your customer's intent and gathers information from core business systems, including CRM and e-commerce platforms, to develop a suggested response for your human agents to quickly review, approve or edit. With Netomi Virtual Agent, customer service tickets are closed within minutes. Over time, you can enable Netomi Virtual Agent to automate responses directly to your customers, drastically reducing your resolution time while saving your human agents time and providing a world-class customer experience.
Public - New Stuff
- Updated ticket forms page: As part of the Conditional Ticket Fields project, we've updated the ticket forms page to make it Accessible, link ticket fields' updates to ticket forms and improve the user experience to make it more intuitive.
Public - Fixed Stuff
Zendesk Answer Bot
- General availability of the Answer Bot SDK
- Updated Answer Bot billing screens to include usage breakdown by channel
- Ability to open suggested articles in new tab for the web widget
There were no changes to Zendesk Message, Zendesk Mobile Apps (Support & Chat), Zendesk Explore, Zendesk Talk