Release Notes Through 2019-08-16

Zendesk Chat

New

No updates 

Fixed

• [Dashboard] Fixed an issue where agent dashboard apps couldn't load due to lack of agent location information 

Zendesk Guide

New

• None

Fixes/Updates

• An improvement was made to the performance of querying article votes.

App Marketplace

(Support) indicates the app is available for Zendesk Chat.

(Chat) indicates the app is available for Zendesk Support.

New:

• Netomi Virtual Agent (Support)
  • Netomi Virtual Agent helps you resolve your customer service tickets faster. It instantaneously deciphers your customer's intent and gathers information from core business systems, including CRM and e-commerce platforms, to develop a suggested response for your human agents to quickly review, approve or edit. With Netomi Virtual Agent, customer service tickets are closed within minutes. Over time, you can enable Netomi Virtual Agent to automate responses directly to your customers, drastically reducing your resolution time while saving your human agents time and providing a world-class customer experience.

Sunshine

Events & Profiles

Public - New	No updates
Public - Fixed	Removing a confusing section of our docs (#726)

 

Objects

Public - New

Public - Fixed

Fixed a vulnerability in which `GET /api/sunshine/objects/records?ids={id}, where id is the internal unique identifier of the record, failed to honor the `end_users_can_read` property of the object type. To the best of our knowledge, no end users have exploited this vulnerability. For an end user to do so, they would have had to already have had access to the internal id (a random guessing attack is not realistic as the internal ids are UUIDs with a vast possibility space). Hence, if an end user could exploit this, they have already obtained data that they should not have.

Support

Public - New Stuff

• Updated ticket forms page: As part of the Conditional Ticket Fields project, we've updated the ticket forms page to make it Accessible, link ticket fields' updates to ticket forms and improve the user experience to make it more intuitive.

Public - Fixed Stuff

• None

Zendesk Answer Bot

New

• General availability of the Answer Bot SDK
• Updated Answer Bot billing screens to include usage breakdown by channel 

Fixes/Updates

• Ability to open suggested articles in new tab for the web widget 

There were no changes to  Zendesk Message, Zendesk Mobile Apps (Support & Chat), Zendesk Explore, Zendesk Talk