Explore recipe: Percentage satisfaction score based on agent replies

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2 Comments

  • Jeff

    What does zero means on the last image table for Agent replies brackets?

    0
  • Brett Bowser
    Zendesk Community Team

    Hey Jeff,

    In some cases a ticket may automatically be solved out without an agent replying to the ticket. The 0 will take into account those tickets.

    Let me know if you have any other questions!

    1

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