Announcing the Zendesk Explore real-time dashboard EAP

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5 Comments

  • Hemin Desai
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    Hey!

     

    Would this include SLA's on the chat dashboard? This is something we are currently missing from the zopim monitoring dashboard

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  • Sudeshna Basu
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    Hi Hemin, 
    The initial version of the dashboard does not include SLA. However, we're interested in adding this metric in the future.
    - Sudeshna

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  • Krzysztof Klimek
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    Hi 

    A great idea, will it be possible to display this information on TV? Have all 3 dashboards on one big screen.

     

    Thank you
    Krzysztof

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  • Rob Stack
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    Hi Krzysztof,

    Yes! We're also shortly introducing the Explore dashboard sharing EAP which will let you share dashboards to people who don't have a Zendesk account. This will include being able to broadcast the live dashboard to a monitor. For details, see https://support.zendesk.com/hc/en-us/articles/360036743214

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  • Krzysztof Klimek
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    Hi.

    Thank you, great news!

    1

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