We’re excited to announce the launch of the Zendesk Explore real-time dashboard EAP. With the real-time dashboard, CX leaders and agents can now view key customer support metrics in near real-time.
What is the real-time dashboard?
The real-time dashboard enables teams to view key metrics across all the live support channels -- Support, Talk and Chat. The data automatically refreshes in near real-time, meaning teams always have access to their latest metrics when making mission-critical decisions about staffing, channel allocation, and more.
Teams can filter by brand or group to make the data relevant to them, and can even share the dashboard with teammates and key stakeholders. Learn more about the dashboard’s features and metrics here!
Who can sign up for the EAP?
The real-time dashboard is available to customers with an active Explore Pro or Legacy subscription. Interested customers can find out how to sign up here. We plan to begin onboarding interested customers in early November.
Note: This EAP will eventually become a paid Explore feature. EAP users will need to upgrade their subscription to continue using this functionality when it becomes generally available. We will provide additional packaging details closer to general availability.
Feedback? We’d love to hear it
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