Zendesk will perform critical maintenance on our Chat-services database on Sunday, October 13, 2019, from 11:30 PM UTC (4:30 PM PDT) to 12:00 AM UTC (5:00 PM PDT).
|
Date |
Pod |
Start Time |
End Time |
|
October 13, 2019 |
All |
11:30 PM UTC / 4:30 PM PDT |
12:00 AM UTC / 05:00 PM PDT |
Customers Affected: All customers using Chat
Affected Products: Zendesk Chat
Expected Behavior:
During the maintenance window
- New Zendesk Chat accounts cannot be created
- Agents can save completed chats, but it will not appear in the chat history.
- No new logins for agents, existing agent connections will not have any impact
- Chat admin functionality will not work
- Existing chat communications will continue to work, no disruptions.
- No impact to chat widgets
After the maintenance window
- Saved chats will start appearing in the chat history
- Usual chat business will continue
Why we're doing this: Our Chat-services master database needs to be restarted to complete a security update.
2 Comments
Maintenance is currently being postponed, we’ll update this article with a new date as soon as we can.
Article has been updated with new dates.
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