Mobile Apps (Chat)
- Chat History - with the latest update you can now search and filter chat history items by Date, Tags and Assignee
- Bug fixes
Mobile Apps (Support)
- Nothing new this week
- Nothing new this week
Public - New Stuff
Public - Fixed Stuff
- Query terms longer than 20 characters in search will turn into an exact match search to prevent search failures
(Support) indicates the app is available for Zendesk Chat.
(Chat) indicates the app is available for Zendesk Support.
- Passage AI (Support) (Chat)
- Passage AI enables personable conversational AI interface for your customers. Your chatbot will automatically respond to messages from your customers by querying your content using our conversational interface building platform. Query an existing customer service knowledge base in a conversational manner and getting instant responses to frequently asked questions, receive automated customer service responses for questions about service outages, technician availability, store hours, etc, automate Zendesk ticket creation and updating of those tickets, and more with this integration.
- CallHippo (Support)
- CallHippo is an Intelligent Virtual Telephony System for sales and support teams. It makes it really easy to call your customers all over the world. CallHippo allows you to instantly set up a call center for any location in the world. Call any customer directly through Click-to-Call, record all calls, set up Voicemail, set up Call Queue, IVR, Call Transfer workflows, add Call Notes, view communication history, all integrated into Zendesk.
- TXTImpact (Support)
- TXTImpact SMS app allows for you to receive and respond to tickets via Text and MMS Messages. Send customer satisfaction Survey via Text Message directly from Zendesk once ticket is solved. Agent replies automatically send update the ticket and send response to customer via SMS.
- Traitly (Support)
- Traitly helps make your agents more productive by eliminating the need to switch between tabs or ask a colleague. The Traitly app enables your customer-facing teams to search across all your knowledge platforms directly from the Zendesk ticket view. Search and preview past Zendesk tickets and articles, Jira issues, past Slack conversations, Google Drive and Confluence docs, and much more. The app lives within your Zendesk ticket view and can be fully set up within minutes.
- Streams (Support)
- Streams for Zendesk provides the ability to automatically log calls (as tickets) in Zendesk that are made or received via Streams. Make or receive calls directly from Zendesk interface via Streams. Agent can easily fetch the previous records of customer by searching for the ticket number in call log popup that is automatically displayed on call and even create tickets with ease automatically on call.
There were no changes to Zendesk Chat, Zendesk Messaging, Zendesk Explore, Zendesk Talk, Zendesk AnswerBot and Zendesk Sunshine