On Wednesday, September 25, from 9:00am-11:00am CDT, we'll have a special guest team of experts on hand to answer your questions and address product feedback about All Things Chat in your Zendesk Chat instance for an AMA-style conversation!
Just click the "new post" button and write up your question. Be sure to be as detailed as possible. The best questions include:
- What it is you're trying to do
- What you've tried so far
- Any other context or relevant information
- Screenshots, if you have them
- (Product Feedback) How this change would improve Chat
- (Product Feedback) What need would this change allow you to fulfill in your regular usage
Be sure to select the Ask Us Anything about All Things Chat topic in the topic dropdown below the body of your post, so that it goes to the right spot. It looks like this:
Questions posted to this topic in advance of the start time will be answered first thing on the 25th, so if you've got something you want our experts to look at, post it today!
What kinds of questions will you answer?
We'll answer questions about All Things Chat, how they work, or how to maintain specific recipes. We can also troubleshoot existing ones you have in your account.
Is there anything you won't answer?
We may not be able to speak to some product feedback requests or roadmaps for Chat. If you would like to share product feedback about any Chat related features, that should get posted in the Chat Product Feedback Topic.
Where can I find documentation about how to use Chat?