Can I export a select group of tickets to a CSV file?
As long as the tickets are not archived, you can accomplish this by building a view that holds the tickets and exporting them from there. For more on this, see the article: Creating views to manage ticket workflow.
To export tickets to a CSV file
- Click the Views icon () in the sidebar, then select a view from the list.
- Click the drop-down arrow at the top of the view and select Export as CSV.
You will then receive an email shortly after exporting the view to your agent email address with a link to download the CSV file.