The view I created is missing tickets. Why did my tickets disappear from my views?
If your tickets no longer appear in your views, it is very likely that the tickets don't match the conditions set for your views.
Views are like frames or filters to your tickets. They display those tickets that match the pre-configured conditions from your views.
To troubleshoot your view
- Click the Admin icon () in the sidebar and go to Manage > Views.
Open the view that is missing the tickets and scroll down to the conditions set.
Open a ticket that is missing from the view and compare it to each condition set in your view.
Amend the view to include those tickets.
Additionally, views do not include archived tickets. Archived tickets are included in Zendesk Support search results, so you may notice a discrepancy between the number of ticket results shown in a view and the number shown in a ticket search with the same parameters.
If your tickets are displaying in different views, see the article: Why are my tickets showing in multiple views?