Setting up the Atlassian Statuspage integration for Guide (Guide Professional and Enterprise)

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14 Comments

  • Jeremy Heath
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    Question

    Can the script be edited to use other pages like if we made one ourselves from Prometheus and then modified the script to use our own pages?

    Still for customers etc just not Atlassian

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  • Adam Pepper
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    What does it look like in Guide once it's been added? Could you post an example of the result? 

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  • Brad Marshall
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    Ditto Adam Pepper, what does this look like? If there is no other configuration, seems like it would be a banner or pop-up (like the Web Widget).

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  • Brad Marshall
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    Adam Pepper, they have an example on the announcement. Looks like it is a banner right under your header (since that is where they placed the script). Seems like a headache to implement if your header is not like the Copenhagen theme.

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  • David Gillespie
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    Hi Jeremy, you could edit the script but it wouldn't be supported by Zendesk.

    Hi Adam, the header looks like the screenshot below. It's really easy to implement if you just download the file and follow the steps outlined above. It would look great on most themes and should only take a couple of minutes!

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  • Jeremy Heath
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    @David Gillespie

    The reason I ask is we run services, SAS installations on service providers AWS etc and it would be useful to point something like this at different providers so customers can see if there are planned outages or interruptions in the main services that might affect their installation.

    I've converted my main page to a similar thing already but a more stylish solution would be welcome.

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  • Annie Ashenfelter
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    Hello!  Am I correct that if there is no current status incident, then no banner will display?  If true, is there any way to test the banner functionality in the event there is no current status incident?

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  • Dan Ross
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    Is there a way to scope this to only watch for status changes to a single component on the status page? We have multiple products and a branded help centre for each one. We don't want to display a warning when any incident occurs, just one affecting that brand.

    Thanks.

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  • SLIP Admin
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    What incident types does it show are scheduled maintenance excluded? Thanks.

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  • Jeremy Robinson
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    David Gillespie I have the same question as Annie Ashenfelter - Is there a way to test by a console command in the browser?

    Atlassian has a way to test their embeddable option if you use their code, I am curious if there is something similar for testing this integration even if it fires off a dummy banner with no context or content other than a basic header message showing that it is displaying correctly?

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  • David Hall
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    Thank you all for the recent questions!

    Annie: Yes you're correct, if there is no current incident then nothing will be displayed.

    Dan: We don't support targeting a specific component at the moment.  Happy to take that feedback on board.

    SLIP Admin: The integration shows all incidents that do not have status "resolved".  So it will include both unplanned incidents and scheduled maintenance.

    Annie/Jeremy: We don't have an "official" test method at the moment, however we're planning to make a test page available that can (temporarily) be used in place of YOUR_STATUS_PAGE_URL to confirm that the integration has been set up correctly.

     

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  • SLIP Admin
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    Thanks David, you can see our integration here - https://toolkit.data.wa.gov.au/. I have done some testing and can confirm its the component status, anything other than Operational, that will trigger the status notification to be displayed. 

    It would be good if the affected component was shown otherwise customers might think that it's the Help guide that is under maintenance, I'm not sure how many customers would click through to view the details. But overall pleased to see this integration. Thank you.

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  • David Hall
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    Thanks for the input, and glad to hear the integration is covering most of what you need.  I've noted your suggestion about displaying the name of the specific component that's affected.

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  • Ian Haigh
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    This is very useful. Thanks for the detailed write up.

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