Analyzing community activity

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4 Comments

  • Sophie McMonagle
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    Hi Laurie,

    There is no direct way to filter unanswered posts using the reporting dashboard, so I've removed that point from the article. I'm sorry for any confusion.  

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  • Ann Chung
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    Hello, What is the recipe to re-create this view in Explore? 

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  • Brett - Community Manager
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    Hi Ann,

    This data is not imported into Explore at this time. That being said, our Product Managers for Gather are looking into ways to capture this data using Explore in the future. In the meantime, you may want to set up Google Analytics in your Help Center as a workaround.

    Let me know if you have any other questions!

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  • Laurie
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    Hi - for the first suggestion for how to use community data (Monitor unanswered questions and create tickets), I'm unclear how one would go about doing so from the Community Reporting dashboard.

    I don't currently see a filter to find unanswered posts in the reporting dashboard - how would we go about finding all the unanswered questions within a given time period? 

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