Editing your Help Center profile

Return to top
Have more questions? Submit a request

6 Comments

  • Jalle van Goor den Oosterlingh | RealConnections NL
    Community Moderator

    Hi there, 

    Is it possible to add custom user fields to this page, and allow end-users to change these fields?

    An example of this could be address info or invoicing information.

    KR,
    Jalle

    0
  • Nicole S.
    Zendesk Community Team

    Hi Jalle van Goor den Oosterlingh | RealConnections NL - 

    It is not currently possible to add custom user fields to the user profile page. There are not currently any product feedback requests about this kind of functionality, so I'd encourage you to create one in the Guide Product Feedback topic in the community. 

    1
  • Melody Quinn

    Hello.

    We've had multiple end-users tell us they get an error page when trying to update their profile after they create an account. Some were able to update it after creating a post in the community, but the majority will not make a post. What is causing the error? 

     

    1
  • Nicole S.
    Zendesk Community Team

    Hi Melody -

    I see that you're also getting help with this issue in a private ticket. It looks like they've got a Problem Ticket going for this issue now; we'll keep you posted as they work through the issue.

    0
  • Sydney Neubauer

    We are also encountering that error that Melody Quinn mentioned. Zendesk support suggested going to "My Account" for the end-users to edit their profile. That being said, where is this option as I do not see it on the help center.

    0
  • Nicole S.
    Zendesk Community Team

    Hi Melody and Sydney -

    A patch was released for this issue last week; let us know if you are still experiencing issues or if it has resolved.

    0

Please sign in to leave a comment.

Powered by Zendesk