Migrating the legacy Salesforce integration to alternative solutions

Important: The legacy Salesforce Integration was set to be removed on May 15, 2020. In light of COVID-19’s impact on the current business climate and to minimize disruption, access for all customers using the legacy integration has been automatically extended to October 15, 2020. Please click here to start setting up the new integration.

Note: This article is for users of the legacy Salesforce integration who are on a Salesforce Edition without API rights (Salesforce Edition Professional or below).

Because the new integration is built on Zendesk's infrastructure using Salesforce's public APIs, it will only be available for customers using Salesforce editions with API rights. You must be on Salesforce Performance, Unlimited, Enterprise, Developer, or another edition with the API rights add-on.

We are providing the following two exclusive offers to make the transition as seamless as possible for you. These offers are more cost-effective than acquiring Salesforce API rights.

Solution	Description	Offer	Recommended next step
Zendesk Duet	Transition to Zendesk Duet and combine the power of Zendesk Sell and Support. Bring together sales and support conversations into the same solution for easier collaboration and a more seamless customer experience.	Starting at $59 per agent per month (40% off list price) Free Sell licenses for the remainder of your Salesforce contract (with a 12 month agreement) $1,000 migration credit to cover the migration from Salesforce to Sell	Complete the contact form and someone from Zendesk will be in touch.
Workato	Partner with Workato, a platform for business integration and process automation. Take advantage of Workato’s turnkey templates for automating and ensuring account/organization and contact/user data continues to remain in sync.	$399 per month (33% off list price)	Sign up for the Workato trial, explore the integration, and someone from Workato will be in touch to discuss next steps.

What do you need to do now?

• Follow this page to receive further updates on these offers.

• Review the options above and take the recommended action to discuss this further with Zendesk or Workato.

• Explore these offers with your team as soon as possible so that you are prepared to fully transition onto one of these solutions well before January 30, 2020. This deadline is not flexible and there will be no exceptions.