Can I report on light agents in Zendesk Explore?
In Explore, you can report on agents data that includes light agents data. If you use any of the attributes below, you can filter data to display Agent results only:
- Requester role
- Submitter role
- Updater role
Then, manually filter any of the below attributes to display the names of light agents.
- Requester name
- Submitter name
- Updater name
For more information, see the article: Understanding Explore datasets.