Installing and using the Ticket Field Manager app

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34 Comments

  • Reshma Patel
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    Are you able to hide actual forms with this app?  For example I only want a form to be used via macro. Can I hide the form from all users so they don't see it in the form drop down selection when creating a new ticket?

    0
  • Gail L
    Comment actions Permalink

    Hi Reshma,

    No, the app is only designed for hiding specific fields not forms. If you're having trouble with a form being used without the macro you want it tied to you could have the macro add a tag, and then build a business rule that would look for any ticket being created on that form without the tag to send you a notification so that you could follow up on it as an alternative. The trigger could also be set up to change the ticket form automatically if you have a specific default form you want to use. There won't be a way to remove the option of the form from the dropdown options overall. 

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  • Jérémie
    Comment actions Permalink

    Hi all,

    I wanted to use this app to hide some brand for a specific group.
    We are a multi-brand company (more than 50) and I would like to hide some brand for one of the group.

    I tried using these 2 pieces of code in the "Hide dropdown form options" but it doesn't work :(

    [
    {"name": "ticket.brand.name",
    "value": "xxx"}
    ]

    or 

    [
    {"name": "ticket.brand.name",
    "value": "XXX"}
    ]

    XXX will be the name of one my brand.

    Is it possible, with your app to hide brand on a ticket ?
    If yes, how can I manage that ?

    Thanks,
    Jérémie

    0
  • Tiffany Green
    Comment actions Permalink

    @Jérémie

    I've filed a help desk ticket on your behalf about this issue. We'll keep you posted!

    0

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