Question
How do I figure out what trigger is causing issues in my account?
Answer
Debug your trigger setup by following these steps:
- Open your ticket events
- Search the word trigger to determine which trigger caused automated actions.
- If you expected a trigger to appear on the ticket, but it doesn't appear, open your trigger and verify that each condition match the ticket.
- Verify the order of the triggers, which affects when your triggers appear.
- Once you corrected trigger order or conditions, create a test ticket to ensure you are satisfied with the result.
Note: For problems related to your email integration, if the trigger and email appear on the ticket events, follow the email troubleshooting guide and ensure that there wasn't a CC issue.
For further information on triggers, see the articles listed below: