Announcing sharing of Explore dashboards outside of Zendesk EAP

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13 Comments

  • Chris Stock
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    Exciting stuff! Once the EAP is finished will this functionality be offered to Professional and Legacy subscribers, or will it only be available to Enterprise customers?

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  • Vincent Dollet
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    Hi Chris, this functionality will be included in Explore Legacy and Explore Enterprise plans. We will be sharing more information re. Explore Enterprise in the coming months.

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  • Dan Ross
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    Very interested to try this. Will it be possible to whitelist an embedded dashboard to a specific domain rather than by IP?

     

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  • Jeremy Heath
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    So I have the Pro Package and Legacy Explore.

    I will need to pay for this after EAP, is that correct?

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  • Vincent Dollet
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    Hi Dan - we rely on Zendesk restrictions, which require IP ranges (https://support.zendesk.com/hc/en-us/articles/203663706-Restricting-access-to-Zendesk-Support-and-your-Help-Center-using-IP-restrictions-Enterprise-)

    Hi Jeremy - this feature will be included in Explore Legacy, so it will be included in your current subscription.

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  • Jeremy Heath
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    Vincent Dollet

    Ok thanks, i have applied

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  • Ashlie Dispenza
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    Hello!  I would imagine it's too late to join this beta - is there a projected ETA for this to be released to those with Explore Legacy?

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  • Brett - Community Manager
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    Hey Ashlie,

    It looks like we're still accepting applications to the beta. No ETA currently but you can sign up here.

    Cheers!

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  • Wunschmann, Julia
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    I applied for the EAP but I didn't hear anything since. Does anyone have news about the status of this feature ?

    Especially when Insights will be deactivated we will have trouble with sharing Reports outside Zendesk

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  • Vincent Dollet
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    Hi Wunschmann, Julia, my apologies, I had missed your sign-up. You should now be all set.

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  • Ashlie Dispenza
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    Hey Vincent, I have applied a few times and haven't heard back.  Is it possible to still get added?  Thanks!

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  • Brett - Community Manager
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    Hey Ashlie,

    Vincent is working with your AE currently to get this added to your account. You should receive an email once you've been accepted to the EAP :)

    Cheers!

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  • Ashlie Dispenza
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    Thanks for the follow up, Brett!  I'll keep an eye out for the email :]

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