Announcing sharing of Explore dashboards outside of Zendesk EAP

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36 Comments

  • Vincent Dollet
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    Hi Chris, this functionality will be included in Explore Legacy and Explore Enterprise plans. We will be sharing more information re. Explore Enterprise in the coming months.

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  • Dan Ross
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    Very interested to try this. Will it be possible to whitelist an embedded dashboard to a specific domain rather than by IP?

     

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  • Vincent Dollet
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    Hi Marijn Maessen, we've enabled the EAP on supportsalarfusion.zendesk.com in November. Can you please check if you have access to the link sharing options in the "sharing modal"?

    Hi Joanna W, I don't see any sign-up for azimo.zendesk.com. Would you be able to sign-up here?

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  • Vincent Dollet
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    Hey Sagi M. Welzman, you're all set!

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  • Joanna W
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    Hi Vincent, thank you for your response! I've signed up and filled data as instructed. 

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  • Jeremy Heath
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    So I have the Pro Package and Legacy Explore.

    I will need to pay for this after EAP, is that correct?

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  • Marijn Maessen
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    Hi Vincent, yes I have this option, thank you!

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  • Chris Stock
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    Exciting stuff! Once the EAP is finished will this functionality be offered to Professional and Legacy subscribers, or will it only be available to Enterprise customers?

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  • Joanna W
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    Hello Team, same question - I applied for this EAP in fall 2019 and haven't heard back about it since. Is there still a possibility to be added?

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  • Vincent Dollet
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    Hey Sagi M. Welzman, I don't see any sign-up for your subdomain. Would you be able to sign-up here?

    Many thanks

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  • Abed Islam
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    Likewise, I signed up a few days ago I think (or last week? I can't remember) and have not heard back yet.

    Please advise.

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  • Ashlie Dispenza
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    Thanks for the follow up, Brett!  I'll keep an eye out for the email :]

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  • Donata Pereira
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    Hi Vincent Dollet

    I just signed up for EAP and I was wondering when this feature will be implemented on production? 

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  • Alper Ulugbay
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    Hi Vincent, thank you for your feedback. My sales representative contacted with me and I acknowledged.

    Have a nice day,

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  • Alper Ulugbay
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    Hi Vincent Dollet, It is working. Now, we have access to public sharing. This is exactly what we need!

    Thank you so much,

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  • Ashlie Dispenza
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    Hey Vincent, I have applied a few times and haven't heard back.  Is it possible to still get added?  Thanks!

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  • Vincent Dollet
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    Hi Alper Ulugbay, this limitation is indeed intended. Interactivity options like drill-through and decompose are not available when dashboards are accessed via public and password-protected links.

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  • Alper Ulugbay
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    Hi,

    I have signed up for EAP and didn't hear back yet.

    I'll appreciate if you can check the status ?

    Thank you

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  • Sagi M. Welzman
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    Hey Vincent Dollet , 
    I've applied as well at late 2019

    Can you please check ? 🙏

    Thanks 

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  • Clément Riaudel
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    Hi there! Do we still need to sign up to access this feature? If so, I just did. Thank you!

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  • Vincent Dollet
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    Hi Mark Adkins, the EAP has been enabled on your instance. Let us know if you have any issue!

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  • Alper Ulugbay
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    Hi Vincent Dollet, The pie chart report decompose functionality is not working when we use EAP.

    Decompose of pie chart is working when I display the report in Zendesk using my agent account but it is not working from the outside. Do you know the reason for this ?

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  • Brett - Community Manager
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    Hey Ashlie,

    It looks like we're still accepting applications to the beta. No ETA currently but you can sign up here.

    Cheers!

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  • Vincent Dollet
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    Hi Wunschmann, Julia, my apologies, I had missed your sign-up. You should now be all set.

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  • Jeremy Heath
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    Vincent Dollet

    Ok thanks, i have applied

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  • Ashlie Dispenza
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    Hello!  I would imagine it's too late to join this beta - is there a projected ETA for this to be released to those with Explore Legacy?

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  • Mark Adkins
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    Hi - I signed up for this and still need it to be enabled. 

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  • Sagi M. Welzman
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    Hey Vincent Dollet

     

    No prob

    All done :)  

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  • Vincent Dollet
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    Hi Clément Riaudel & Abed Islam, apologies for the belated reply. You have both been given access to the EAP.

    Hi Alper Ulugbay, your sales representative will be reaching out to you shortly.

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  • Vincent Dollet
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    Excellent Alper Ulugbay, you should now have access. Let us know if you have any issues!

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