Announcing sharing of Explore dashboards outside of Zendesk EAP

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36 Comments

  • Chris Stock
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    Exciting stuff! Once the EAP is finished will this functionality be offered to Professional and Legacy subscribers, or will it only be available to Enterprise customers?

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  • Vincent Dollet
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    Hi Chris, this functionality will be included in Explore Legacy and Explore Enterprise plans. We will be sharing more information re. Explore Enterprise in the coming months.

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  • Dan Ross
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    Very interested to try this. Will it be possible to whitelist an embedded dashboard to a specific domain rather than by IP?

     

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  • Jeremy Heath
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    So I have the Pro Package and Legacy Explore.

    I will need to pay for this after EAP, is that correct?

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  • Vincent Dollet
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    Hi Dan - we rely on Zendesk restrictions, which require IP ranges (https://support.zendesk.com/hc/en-us/articles/203663706-Restricting-access-to-Zendesk-Support-and-your-Help-Center-using-IP-restrictions-Enterprise-)

    Hi Jeremy - this feature will be included in Explore Legacy, so it will be included in your current subscription.

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  • Jeremy Heath
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    Vincent Dollet

    Ok thanks, i have applied

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  • Ashlie Dispenza
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    Hello!  I would imagine it's too late to join this beta - is there a projected ETA for this to be released to those with Explore Legacy?

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  • Brett - Community Manager
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    Hey Ashlie,

    It looks like we're still accepting applications to the beta. No ETA currently but you can sign up here.

    Cheers!

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  • Wunschmann, Julia
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    I applied for the EAP but I didn't hear anything since. Does anyone have news about the status of this feature ?

    Especially when Insights will be deactivated we will have trouble with sharing Reports outside Zendesk

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  • Vincent Dollet
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    Hi Wunschmann, Julia, my apologies, I had missed your sign-up. You should now be all set.

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  • Ashlie Dispenza
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    Hey Vincent, I have applied a few times and haven't heard back.  Is it possible to still get added?  Thanks!

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  • Brett - Community Manager
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    Hey Ashlie,

    Vincent is working with your AE currently to get this added to your account. You should receive an email once you've been accepted to the EAP :)

    Cheers!

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  • Ashlie Dispenza
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    Thanks for the follow up, Brett!  I'll keep an eye out for the email :]

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  • Marijn Maessen
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    Hi, 

    I applied for the eap in october and haven't heard anything since. Is our account not suitable for this eap?

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  • Joanna W
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    Hello Team, same question - I applied for this EAP in fall 2019 and haven't heard back about it since. Is there still a possibility to be added?

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  • Vincent Dollet
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    Hi Marijn Maessen, we've enabled the EAP on supportsalarfusion.zendesk.com in November. Can you please check if you have access to the link sharing options in the "sharing modal"?

    Hi Joanna W, I don't see any sign-up for azimo.zendesk.com. Would you be able to sign-up here?

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  • Marijn Maessen
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    Hi Vincent, yes I have this option, thank you!

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  • Joanna W
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    Hi Vincent, thank you for your response! I've signed up and filled data as instructed. 

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  • Brandon Fields
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    I signed up  last week and haven't heard anything. Can you help?

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  • Vincent Dollet
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    Hi Joanna W, you should be all set now.

    Hi Brandon Fields, as you are on Explore Professional, your account manager will be reaching out to you shortly to help you get started.

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  • Mark Adkins
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    Hi - I signed up for this and still need it to be enabled. 

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  • Vincent Dollet
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    Hi Mark Adkins, the EAP has been enabled on your instance. Let us know if you have any issue!

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  • Sagi M. Welzman
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    Hey Vincent Dollet , 
    I've applied as well at late 2019

    Can you please check ? 🙏

    Thanks 

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  • Vincent Dollet
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    Hey Sagi M. Welzman, I don't see any sign-up for your subdomain. Would you be able to sign-up here?

    Many thanks

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  • Sagi M. Welzman
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    Hey Vincent Dollet

     

    No prob

    All done :)  

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  • Vincent Dollet
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    Hey Sagi M. Welzman, you're all set!

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  • Clément Riaudel
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    Hi there! Do we still need to sign up to access this feature? If so, I just did. Thank you!

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  • Abed Islam
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    Likewise, I signed up a few days ago I think (or last week? I can't remember) and have not heard back yet.

    Please advise.

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  • Alper Ulugbay
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    Hi,

    I have signed up for EAP and didn't hear back yet.

    I'll appreciate if you can check the status ?

    Thank you

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  • Vincent Dollet
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    Hi Clément Riaudel & Abed Islam, apologies for the belated reply. You have both been given access to the EAP.

    Hi Alper Ulugbay, your sales representative will be reaching out to you shortly.

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