Announcing Support Enterprise custom roles and light agent access support EAP for Zendesk Explore

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4 Comments

  • Jack Harrison-Sherlock
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    This EAP will eventually become a paid Explore feature. 

    Will this be an add on we have to purchase or is the feature included in some plans? 

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  • Brett - Community Manager
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    Hey Jack,

    This will be included in the paid Explore plan (Professional). You'll need to at least be on Support Enterprise to have access to the custom roles feature, however.

    Let me know if you have any other questions for me!

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  • Alexis Smith
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    Hi I signed up for the EAP but had not heard back. When will this start?

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  • Rob Stack
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    Hi Alexis, we will begin onboarding eligible users in November.

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