Using stacked charts to display results

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11 Comments

  • Tara Papworth

    I can't get a stacked chart to work - it just keeps them on separate charts. I'm using #tickets (metric), a custom field (column) and priority (row) - but it will NOT display them on the same chart. Rather it just adds the priority as separate charts to view, meaning I can't stack them.

    Any help?

    0
  • Rob Stack
    Zendesk Documentation Team

    Hi Tara, it sounds like you are doing everything right, so I'm going to send your query to a ticket so someone can work with you to figure things out. Hopefully, someone will be in touch soon.

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  • Krista Martin

    Hi Tara -

    I was having the same issue.  Almost went office space trying to figure it out but finally clicked around and found that if you click on the "Ticket priority" field above the list of priorities it selects them all and makes the chart stacked, assuming you have selected the stacked chart of course.  I hope that helps you.  

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  • Devan - Community Manager
    Zendesk Community Team

    Hello Krista,

    Thanks for replying to this Community question, love the screenshot btw!

    Best regards.

    0
  • Maja Zivkovic

    Hello! 

    I've created a stacked chart, and set percentages to it, all good so far.

    Now, how do i add a total at the top? I want to show percentages of tickets in different languages for example, but the total number of tickets at the top for reference. 

    EDIT: 

    Ah found it! If anyone else is looking: 

     

    1
  • Rob Stack
    Zendesk Documentation Team

    Glad you found it Maja!

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  • Tina Yates

    Following the suggestions below I now am able to create a stacked column.  However I would like to only see the chart and have the list on the left side hidden. is that possible as well i have to scroll to see my legend which I don't like.  At times my table needs to be added to external powerpoint presentations and this exported view is not pretty because of the left list and the incomplete legend due to the export limitations. In addition I would like all values visible and I am finding that some values that are low value do not appear.  How do i ensure that all values appear?

     

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  • Rob Stack
    Zendesk Documentation Team

    Hi Tina Yates

    You can turn off the list on the left (the row selector) from the chart configuration menu:

    In the menu above, you should change "Selected position" to "Select all" to ensure you see all values.

    You can turn off the legend, or change it's position in this menu:

    I hope this helps!

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  • Jiri Kanicky

    How can I stack rows, but not metrics?

    I have two metrics (Achieved SLA and Breached SLA) with Ticket Groups in Rows. When I select Stacked, it stacks everything together. In my opinion, metrics should not be stacked or an option should be provided to stack only rows or metrics or both.

     

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  • Taylor Bowser
    Zendesk Customer Advocate

    Hey Jiri! 

    Thanks for reaching out! Can you try moving the Ticket Groups attribute to the columns section to see if this offers any improvement? Here is a screenshot of what this would look like from my test account: 




    If this isn't quite what you're looking for let me know and I'd be happy to take another look! 

    Best, 

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  • Jiri Kanicky

    This is bad example. I want to stack columns or rows. Not metrics.

    Basically, for each metric there should be a separate column. But the Columns or Rows needs to be stacked.

    You have only one ticket group in Column. Try to have Ticket Group A and Ticket Group B. You want to see these stacked.

    It does not make sense to stack metrics. Only in some circumstances. Stacking s useful for Columns or rows.

    Easily done in EazyBI.

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