- [Dashboard] A new UI has been added in the agent list to support migration of Chat Phase 1 accounts to Chat Phase 4. This UI will be only shown to customers whose migrated is already planned. Customers will be using this UI to match common agents between Chat and Support.
Zendesk Guide + Gather
- Zendesk Gather launched!
- Moderator groups administration
- Moderator activities administration
- Moderator actions in Help Center
- Gather settings
- Gather trialing
- Fixed HTTP 400 on posting community posts without selecting topic.
Zendesk App Marketplace
(Support) indicates the app is available for Zendesk Support.
(Chat) indicates the app is available for Zendesk Chat.
- Troque Fácil (Support)
- Troque Fácil is the best solution to build customer loyalty during online returns. Integrate your Send4 and Zendesk accounts to be more efficient, and reduce costs, improving your capability as a support agent with details straight from Send4 solutions. Transform returns into organic conversion. Exchange returns for more than 60% retention with store credits. Exchange complaints for NPS assessments above 80. Store Credit Choice with 44% of new purchases upsell. Build customer loyalty with an exchange even simpler than buying.
- Folio3 Zendesk Connector for NetSuite (Support)
- Folio3 NetSuite Zendesk Connector provides completely seamless integration between your NetSuite back office and Zendesk, enabling you to provide excellent service and support to your customers while eliminating data entry from both systems. This turn-key solution eliminates data entry and combines customer support with back-office operations for outstanding service delivery. Get end-to-end visibility of customers, whether serving consumers or organizations and build a seamless infrastructure for your online business.
- Recurly for Support and Chat (Support) (Chat)
- Recurly for Support and Recurly for Chat offer the most flexible enterprise-class subscription management platform. With Zendesk for Recurly, you’ll save time, optimize your revenue, and provide great service to your customers. Now you don’t have to switch to separate tabs or systems to get a full view of the subscription details of your customers. Your omnichannel view brings you the complete picture--what level of subscriber, for how long, and how valuable, all from a Zendesk Support ticket or Chat. Know instantly which levels of support different customers should receive. Spend your time and resources appropriately. Provide better customer service by answering questions and handling requests more quickly.
- Magento M1 Commerce - by Particular. (Support)
- Magento M1 Commerce - by Particular. makes it possible to view Order Information from your eCommerce Store directly within the interface of Zendesk Support. With this Magento M1 integration for Zendesk, your agents will save time and clicks, as they won't have to constantly move back and forth between Zendesk and Magento. Allow agents to quickly view customer order history based on the User or Ticket Requester's email address. Get a basic overview of order including the total as well as default shipping information for the Customer's account. Paid features include things like order search/filter/sort, pin ticket order, customer search and more.
- Disparo em Massa (Support)
- Disparo em Massa is an app that helps you quickly send bulk create and send new tickets to a list of customers. Simply provide a list of all the emails you want to hit, and emails will be sent and an associated ticket created to track the conversation.
- Customer Humor (Support)
- Customer Humor is a handy app that helps you track the quality of your ticket interactions in a practical and dynamic way. Track things like CSAT, NPS, the sentiment of the customer and more when reviewing tickets. Customize the app to help you report on the questions you want to ask about the interaction.
- Language I/O Chat (Chat)
- Language I/O Chat brings their translation services to Zendesk Chat. Enable your English-speaking support agents to communicate with customers in more than 150 languages across all e-support channels. The Language I/O Chat app for Zendesk live chat translation plugs directly into the agent’s standard Zendesk Chat interface. With the click of a button, Language I/O automatically detects which language the customer is using and will translate the content into the agent's language. Use the app to translate your replies and post them to the chat with a single click.
There were no changes to Zendesk Support, Zendesk Answer Bot, Zendesk Explore, Zendesk Sunshine and Zendesk Talk