Following recent schema updates (see announcement) to Zendesk Explore, we are excited to introduce additional improvements that will help Explore admins and editors to better understand what datasets to use when creating queries.
Updates to the Dataset Library
There are two primary updates we've made to the datasets library and related Explore features.
First, we now show a dataset status icon to help you better understand the differences between your datasets in Explore. You’ll now notice the following icons in the dataset:
- Default means that this is the dataset Zendesk has created for you, accessible by all of your editors.
- Out of date means the dataset was created before July 8th 2019 and won’t receive any further updates.
Second, we understand that the current Last refreshed indicator has been causing confusion for a number of users. We will be moving this information to the Query Builder over the coming months. In the meantime, we've replaced Last refreshed with the Creation date.
Dataset Selection Improvements
We’ve introduced a guided approach to selecting which dataset that users create a query from. This enhancement aims to make it easier to select the right dataset to analyze.
Here’s what the new workflow looks like:
- Select a data source, such as your Support or Chat channel.
- Select which dataset type you want to use.
- Select the dataset on which you want to build your query.
Each data source has a variety of datasets available. As you select a dataset type, you’ll also notice that their definition is highlighted, so you can better understand the contents and what each dataset type enables you to analyze.
Finally, each dataset belonging to a given type now shows more details like status and the number of queries associated with it, so that you can select the right one more easily.
We want to hear your feedback
If you have any feedback on our new releases, we’d love to hear from you. Add a comment below, share it in our Community forum.
For more information, see Working with datasets.