Can I add columns to the advanced search results?

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  • Dilip Advani

    I am not able to add columns to a list view...I created a new field called "company" and i cannot add it to the list view..It keeps saying i cannot save the list view.

  • Gail L
    Zendesk Community Team

    Hi Dilip,

    Just to confirm, you're in the Advanced Search app when you're trying this?

    The "Columns" section in the app has checkboxes for adding the custom fields to the search results, but I am not seeing the list view option you mentioned. When I test the app I check off the custom fields and hit search, and see the custom fields in the search results.  

  • Jiri Kanicky

    Zendesk does not have absolute basics which are absolutely normal in other ticketing systems. The fact that I cannot add any columns (fields) for my search makes the search useless.

  • David Judenne

    Yes this is basic option, I can do that in a company I work before on a software available in 2009, so strange we can't customize the column show in search result :(

  • Savannah Lee

    Seems to be linked to this Zendesk Community feedback as well (link below). Hoping for this option in Zendesk as well, rather than adding another app. Thanks! 

    Customize Search Results Columns >

  • Nicole Saunders
    Zendesk Community Team

    Thanks for linking to the feedback request, Savannah! That's what product managers monitor and where they will respond if and when they have questions or updates. 


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