Explore recipe: Taking dashboard filters and bookmarks to the next level

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3 Comments

  • Francesco Mantovani
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    Best KPI ever.

    More of these please

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  • Francesco Mantovani
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    however my Ticket Solved and the Agent Comment number are always the same

     

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  • Rob Stack
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    Francesco Mantovani

    Hi Francesco, thanks for the kind comments about this recipe. We are always working on more recipes, so watch this space!

    As for the problem with the "Ticket solved" and "Agent comment" numbers, I've just been into my test account that I used to test this recipe and I can't replicate your problem. Could you try individually editing each of the two queries to check they work OK in Query builder? I'm just hoping that one of the underlying queries might be incorrect.

    If you continue to have problems, I'd be more than happy to open a ticket to get this investigated (and fix the article if there is a problem). Thanks!

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