Can I require users to accept cookies first before using the Web Widget?

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8 Comments

  • Tyler Cohen
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    When clicking on the above link, https://support.zendesk.com/hc/en-us/articles/360021463693-Improved-support-for-cookie-law-compliance-when-using-the-Web-Widget, I receive this message: 

    oops

    You're not authorized to access this page

    I'm logged in as an administrator user on an Enterprise plan, but it doesn't look like my subscriptions show up in my support.zendesk.com profile. Can someone please help me be able to access this article or clarify that its been deprecated?

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  • Nicole - Community Manager
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    Hi Tyler, 

    It looks like that article has been archived. I'm in touch with the knowledge management team to see if there's something current with the information in it. 

    In the meantime, did you have a specific question you were trying to get answered? 

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  • Nicky Lilja
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    Hi Nicole - Community Manager

    I am aware that maybe this is in the wrong place, however when I search for what I am looking for this is the closest I get:). So here it goes. 

    We currently have a closed help center where our users need to sign up and in to see our content. So we have our GDPR and cookie policy in the email that is triggered when they sign up. 

    However, now when we will open up our content but still plan to use google analytics for example, what is best practice or how other provide a allow cookie pop-up when they arrive to the Guide Help Center. 

    I know  for example, that wordpress offers an built in cookies pop up capability. How does Guide handle this? 

    Thank you for input 

    Nicky

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  • Nicole - Community Manager
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    Hi Nicky -

    Great questions! I am not an expert on cookies and pop-ups, but I'll see if I can find someone who can answer you better than I can. :)

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  • Nicky Lilja
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    Thank you Nicole, eager to hear more  :) . 

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  • Nicky Lilja
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    Hi Nicole - Community Manager , have you found someone :)? and do you recommend me to post a new post somewhere? 

    thanks:)

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  • Nicole - Community Manager
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    Hi Nicky,

    Apologies for the delay. I hope to have some information to share with you soon!

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  • Nicole - Community Manager
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    Hi again Nicky, 

    Okay, I found out that what we usually recommend implementing a notification banner in your Help Center.

    Here's how to do that: Adding a notification banner to your Help Center v2  .You can use this banner to inform end-users about cookie use.

    I hope that helps!

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