Question
Can I move my greetings from one Zendesk account to another Zendesk account?
Answer
It is not possible to move your greetings from one Zendesk account to another Zendesk account. However, you can achieve the same goal by using one of the methods listed below.
- Re-upload the greetings to the destination account, if you have it stored locally.
- Manually download the greetings from the console (Inspect > Elements).
When you mouse over the play button for each greeting, right-click the link to the MP3 file in the console. Click Open in new tab and download the greeting. - Download the greetings using the greetings API.
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List the greetings to get the greeting ID:
GET /api/v2/channels/voice/greetings.json -
Get the link to the MP3 file:
GET /api/v2/channels/voice/greetings/{id}/recording.mp3
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Note: The Download option isn't currently working. Use the Save audio as option to download the mp3 or wav file instead. If you use Chrome, make sure the audio file is fully loaded. Otherwise, the browser will download a txt file instead of the mp3.
2 Comments
Is there a size limit on downloading the files?
I seem to be experiencing issues with files larger than 30 secs worth of recording. When I try to save the file it only allows me to save it as a .txt type file. Even if I try that or try it with a different file extension type it just gives me the "Failed - Server problem" as a message instead of allowing me to download the file.
I would like to know if you or anyone else figured out a workaround with this.- Thanks!
Hey Parth,
It looks like you have a ticket open with our Customer Care team related to this issue. Looks like there could be an issue with the recording you're trying to access. We will continue troubleshooting with you there to get this issue resolved.
Cheers!
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