Can I move my greetings between Zendesk accounts?

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  • Parth Amin

    Is there a size limit on downloading the files?

    I seem to be experiencing issues with files larger than 30 secs worth of recording. When I try to save the file it only allows me to save it as a .txt type file. Even if I try that or try it with a different file extension type it just gives me the "Failed - Server problem" as a message instead of allowing me to download the file. 

    I would like to know if you or anyone else figured out a workaround with this.- Thanks!

  • Brett Bowser
    Zendesk Community Team

    Hey Parth,

    It looks like you have a ticket open with our Customer Care team related to this issue. Looks like there could be an issue with the recording you're trying to access. We will continue troubleshooting with you there to get this issue resolved.



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