Question
Is Answer Bot available in my language?
Answer
Answer Bot understands the following languages:
- Arabic
- Chinese (simplified and traditional)
- Danish
- Dutch
- English
- French
- German
- Indonesian
- Italian
- Japanese
- Korean
- Polish
- Portuguese
- Romanian
- Russian
- Spanish
- Thai
Additionally, in the Web Widget, Answer Bot also falls over to Help Center search functionality for unsupported languages.
For more information about Answer Bot, see the following articles:
5 Comments
To bad!
Our customer uses Swedish so the answer bot is not helping at all.
What other languages are you currently planning on supporting? Any nordic languages in the making?
https://support.zendesk.com/hc/en-us/articles/360037896413/comments/360003604194
What happens if a customer searches in a foreign language (German, French, Chinese, etc?) and all of our articles are in English only? Would Answer Bot still be able to suggest relevant articles?
Jeffrey Sung
Answer Bot uses language detection machine learning model to detect language based on the subject and description or the text used for emails. If your articles are in English and the customer wrote in a different language, it will not yield results.
Answer bot will also not yield results in the Web Widget but, it will failover to Help Center search to match the keywords used and offer articles matching the text entered.
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