This article lists the languages supported in Zendesk bot-related features.
The columns in the table below include the following bot functionality:
- Standard responses, the bot responses defined in its Behavior tab.
- Bot answers, bot responses based on answers created by an admin in the bot builder. Includes the Show help center articles step type.
- Article-based replies, bot responses based on article retrieval and generative AI. Includes generative replies and recommended help center articles.
- Intent features, bot functionality based on Zendesk AI intent model.
- Autoreply with articles, bot responses to customer requests submitted via web form or email, .
Language | Language ID | Bot feature | ||||
---|---|---|---|---|---|---|
Standard responses | Bot answers | Article-based replies | Intent features | Autoreply with articles | ||
Arabic | ar | Y | Y | Y | Y | Y |
Chinese (Simplified) | zn-ch | Y | Y | Y | Y | Y |
Chinese (Traditional) | tr-ch | Y | Y | N | Y | N |
Czech | cs | Y | Y | N | Y | N |
Danish | da | Y | Y | N* | Y | N* |
Dutch | nl | Y | Y | Y | Y | Y |
English (United States) | en-us | Y | Y | Y | Y | Y |
French | fr | Y | Y | Y | Y | Y |
German | de | Y | Y | Y | Y | Y |
Indonesian | id | Y | Y | N* | N | N* |
Italian | it | Y | Y | Y | Y | Y |
Japanese | ja | Y | Y | Y | Y | Y |
Korean | ko | Y | Y | Y | Y | Y |
Norwegian | no | Y | Y | N | Y | N |
Polish | pl | Y | Y | Y | Y | Y |
Portuguese (Brazil) | pt-br | Y | Y | Y | Y | Y |
Romanian | ro | Y | Y | N* | Y | N* |
Russian | ru | Y | Y | Y | Y | Y |
Spanish | es | Y | Y | Y | Y | Y |
Swedish | sv | Y | Y | N | Y | N |
Thai | th | Y | Y | Y | N | Y |
Turkish | tr | Y | Y | Y | Y | Y |
* Indicates the bot may return relevant articles and replies in those languages. However, Zendesk doesn't officially support these languages for bot article retrieval at this time.
For information on language support in other Zendesk features, see the following articles: