Languages supported in Answer Bot

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8 Comments

  • Mark Nino Valencia
    Zendesk Team Member

    Jeffrey Sung
    Answer Bot uses language detection machine learning model to detect language based on the subject and description or the text used for emails. If your articles are in English and the customer wrote in a different language, it will not yield results.

    Answer bot will also not yield results in the Web Widget but, it will failover to Help Center search to match the keywords used and offer articles matching the text entered.

    2
  • Brett Bowser
    Zendesk Community Team

    Hey Henrik,

    I double checked with our answer-bot team and it doesn't look like they have plans to add further language support at this time. I would recommend creating a feedback post in our Guide Community topic for our Product Managers to review your use case.

    Let me know if you have any other questions!

    1
  • Henrik Oskarsson

    Is there a plan to add Swedish?

    1
  • Jeffrey Sung

    What happens if a customer searches in a foreign language (German, French, Chinese, etc?) and all of our articles are in English only? Would Answer Bot still be able to suggest relevant articles?

    0
  • Emmanuelle

    When a Dutch-speaking customer types in for example "credits" he gets NL or ENG articles not normal ....

    Here I am seen again on FAQ but nothing answers my questions....

    0
  • Reine Berg

    To bad!
    Our customer uses Swedish so the answer bot is not helping at all.

     

     

    0
  • Ludvig Warrer

    What other languages are you currently planning on supporting? Any nordic languages in the making?

    0

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