Can I automatically assign a ticket to the first responding agent?

Question

I want to assign the ticket to the first agent to respond. Can I automatically assign a ticket to the first responding agent?

Answer 

Team, Professional, and Enterprise plans include a default trigger called Auto-assign to the first email responding agent, but it is inactive by default. This trigger assigns the ticket to the agent when the agent replies to the ticket notification they received by email. You can activate this trigger, if needed. This trigger works when the agent replies by email. 

If you need to automatically assign a ticket to the first agent that responded from the Support ticket interface, create a separate trigger for that. Follow these steps. For more information about triggers, see the article: About triggers and how they work.

To automatically assign a ticket to the first agent that responds from the ticket interface

1. Create a new trigger.
2. Add the below conditions under Meet ALL of the following conditions:
   • Ticket | Is | Updated
   • Assignee | Is | -
   • Comment | Is | Present, and requester can see the comment
     
3. Add the below action
   • Assignee | (current user)
     
     
4. Select Create.