Zendesk Guide + Gather
Fixes / Updates
- Content Moderation has been enabled by default, but without a keyword list. This enables manual moderation using the 'Hide for moderation' action on posts and comments.
- Scheduled publishing date picker has been localized.
- A new set of Talk APIs is now available to manage (CRUD and more) addresses (documentation here) and IVRs - interactive voice responses - (documentation here).
Zendesk App Marketplace
(Support) indicates the app is available for Zendesk Support.
(Chat) indicates the app is available for Zendesk Chat.
- WorkRamp (Support)
- WorkRamp is powerful training software that helps companies Execute Better. Equip your employees to reach their full potential. The WorkRamp app for Zendesk allows you to search all your WorkRamp content from any tab in Chrome. Just went to your Salesforce dashboard and want to learn how to close deals? Trying to figure out how to escalate a ticket in Zendesk? Search directly for the right resources and stay focused on the task at hand. Be empowered with powerful training software that helps you Execute Better.
- Toky (Support)
- Toky is a full-featured Business Phone System that allows your customers and team to communicate efficiently, you just need a good internet connection. With virtual phone numbers from around the world, make yourself available no matter where your company is located. Integrate your Zendesk and other business tools easily, so you can call your customers with a single click and automatically log the details of every call.
- Ringdesk for Swyx (Support)
- Ringdesk for Swyx enables full call control of your Swyx Client integrated in your Zendesk account. It enables you to work smart and efficient. It will help you to improve the speed of handling phone calls and it will lower your administration time. Also this App will add call detail information to the ticket and therefore improve your administration and handling history in a clear and transparent way.
- GreenflyAI (Support)(Chat)
- GreenflyAI makes automated KPI reports. Make instant KPI reports for your agents. Use AI to predict how happy your agents are making your customers based upon the content of their messages.
- Jive (Support)
- Jive Hosted VoIP is the easiest and most affordable option for your business phone system. Jive’s cloud VoIP service helps thousands of organizations simplify how they manage their phone and conferencing setup. Assist your agents and dazzle your customers by providing context to every interaction with Zendesk and Jive. With our Zendesk integration your team will be equipped to personalize your customer's service experience, and take your sales team to the next-level. As calls come in from customers and potential customers Jive will streamline your workflow by providing call notifications for incoming calls, giving context by populating the customer's or lead's Zendesk record, having the ability to create notes and schedule follow-ups, and more.
- Hidden Fields Plus (Support)
- Hidden Fields Plus is a simple app that allows you to hide certain fields for your agents, similar to how they are hidden for your end-users. Fields can still be changed via triggers
There were no changes to Zendesk Support, Zendesk Chat, Zendesk Explore, Zendesk Answer Bot, or Zendesk Sunshine.