Can I disable automatic ticket creation for calls?

Have more questions? Submit a request


  • Thomas de Silva
    Comment actions Permalink

    Hi Ricardo.


    Good post!


    It is possible, however, to auto solve Talk tickets by automation or trigger.


    #helpsome regards,
    Thomas de Silva
    Zendesk Consultant @

  • Ricardo
    Comment actions Permalink

    Hello Thomas!

    Thanks for the feedback.

    You can definitely use business rules to auto solve Talk tickets. The rule would have the following conditions:

    Meet ALL of the following conditions

    Ticket is Created

    Meet ANY of the following conditions

    Channel Is Phone call (incoming)

    Channel Is Phone call (outgoing)


    Status Solved

    That is, in fact, a good addition to the article. Thanks!!


Please sign in to leave a comment.

Powered by Zendesk