Can I disable automatic ticket creation for calls?

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2 Comments

  • Thomas de Silva
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    Hi Ricardo.

     

    Good post!

     

    It is possible, however, to auto solve Talk tickets by automation or trigger.

     

    #helpsome regards,
    Thomas de Silva
    Zendesk Consultant @ helphouse.io

    0
  • Ricardo
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    Hello Thomas!

    Thanks for the feedback.

    You can definitely use business rules to auto solve Talk tickets. The rule would have the following conditions:

    Meet ALL of the following conditions

    Ticket is Created

    Meet ANY of the following conditions

    Channel Is Phone call (incoming)

    Channel Is Phone call (outgoing)

    Actions

    Status Solved

    That is, in fact, a good addition to the article. Thanks!!

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